We’re working hard to listen to your feedback and make improvements to the Portfolio Credit Insurance portal so it’s easier and faster for you to manage your insurance with EDC. Read below to better understand the changes we’ve recently made, and how they impact you.
Recent updates
An FAQ section related to payment of PCI invoices.
We’ll provide you with a monthly Statement of Account. You can also access your PCI invoices for your export and domestic Statement of Account balances on the EDC portal.
If there’s a broker on your policy and/or you have directed us to pay a claim to your financial institution, the broker is copied on your Statement of Account.
If you have a Direction to Pay established with your financial institution, they will be copied on all your late payment notifications.
Information related to a PCI policy will only be shared with third parties where you’ve given formal consent to do so.
Starting on Jan. 1, 2022, ALL export and domestic policies with an overdue outstanding balance began to accrue interest. If you have an outstanding balance, you’ll start seeing interest charged on your February 2022 Statement of Account. The interest rate you’re charged is explained on all invoices and Statement of Accounts.
All invoices are due per the invoice terms.
If your Statement of Account becomes delinquent, you’ll be advised. You’ll receive two courtesy overdue notices; one after your invoice becomes 3 days overdue and another when your invoice becomes 15 days overdue. If left unpaid, you’ll receive a notice of policy cancellation 45 days past the original due date. If the delinquency isn’t resolved within 15 days, your policy will be cancelled.
Financial institutions, brokers and policy-holders can call EDC’s Customer Care team (CCT) with any questions. They can be contacted via email at support@edc.ca or they can be reached between 8 a.m. and 8 p.m. ET, Monday through Friday, by calling 1-866-716-7201.
Directions for how you can pay the outstanding amount due are listed in your Statement of Account on the second page. Acceptable payment methods include:
When making a payment, you must indicate your policy number in your payment information. If you have more than one policy, payment must be made separately for each policy. Unless specified, we’ll apply payment to the oldest invoice first.
* EDC’s online credit card payment was launched in November 2021. You must refer to a recent (after Nov. 1, 2021) Statement of Account to access the credit card payment link.
For fast payments, follow these steps:
When your payment goes through, you’ll receive a confirmation email.
No, we phased out credit card payments by phone in November 2021.
Yes, all domestic and export PCI policies with an overdue outstanding balance accrue interest as of Jan. 1, 2022.
If payment delinquency is unresolved within the 15-day notice period, your policy will be cancelled.
Yes, if you have signed up for PAD, our system will pull amounts for future invoices only. Invoices that are already outstanding must be paid using another method. Those other methods are outlined on the second page of your invoice and Statement of Account.
Your PCI policy is delinquent when amounts due under that policy aren’t paid by the due date.
Your PCI policy may not be renewed if the policy is delinquent.
If your PCI policy was cancelled due to delinquency (or any other reason), you can apply for a new policy following EDC’s new applicant process. We will only consider issuing a new policy if you’re in good standing with previously owed amounts.
If you submit an eligible claim, we’ll offset the claim amount against the premium owed before paying the claim amount. This also applies when your policy has a direction to pay (DTP) or tripartite agreement in place with a financial institution.
We’re making it easier for you to pay your Portfolio Credit Insurance (PCI) account balances. You can now pay your bills quickly online using your credit card with the personalized payment link in your invoice or statement of account.
For fast payments, follow these steps:
When your payment goes through, you’ll receive a confirmation email.
For additional help or questions, contact our Customer Care team.
Call 1-866-716-7201 ›
This helpful sheet gives tips for submitting a successful claim. It applies to both EDC Portfolio Credit Insurance and EDC Select Credit Insurance policies.
It includes information such as:
To download this useful PDF, click here.
Enhanced Domestic Coverage
If you have a Compagnie Française d’Assurance pour le Commerce Exterieur (COFACE) domestic insurance policy, EDC may be able to offer enhanced coverage from COFACE for sales in Canada for an additional premium.
How to access this enhanced coverage:
We have also adjusted some of our processing times to ensure we are able to continue to serve all of our customer’s needs during this period of heightened demand.
Thank you for your patience as we work as quickly as possible to return to our usual, faster response time.
While many credit limit requests for new buyers are decided automatically by the portal, there are cases where the request requires further review. We’ve made enhancements to the on screen and email communications to provide you with a more accurate Expected Decision Date for credit approvals.
You can track the status of your pending credit decisions on the Pending Decisions tab on the My Portfolio screen.
Learn more about how to review the status of a credit approval here.
We’ve made several improvements to make it easier for you to renew your Portfolio Credit Insurance Policy.
If you have any feedback about this update, or any suggestions for future improvements to the portal we would be more than happy to hear from you. Please take two minutes to complete our short survey and share your thoughts.
This new page allows you to easily track, and action important tasks and notifications related to your policy. Click on the red 🔔 at the top of your screen to see notifications for:
Tip: You can make the My Alerts view the default page by setting your preference in your user profile. Learn more about My Alerts here.
It’s now easier to manage your portfolio of buyers, like requesting new credit limits, increasing or decreasing a credit limit, and submitting overdues and claims. The Services button has been removed and replaced with two buttons: Manage Limit and Manage Debt for each buyer, which you can now access directly from the My Portfolio screen.
Under Manage Limit you can:
Under Manage Debt you can:
You can read the updated instructions for managing your buyers here.
To help you use our online system, we’ve created short new video tutorials to walk you through the following common policy management tasks:
Note: If you need to change your financial institution, you will need to submit the Consent to the Revocation form to support@edc.ca in order to remove your existing bank before adding the new financial institution. Click here to see instructions for adding a new financial institution.
Speak to our customer care team weekdays between 8 a.m. and 8 p.m. ET at 1-800-229-0575 or support@edc.ca.