Export development Canada
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    • Knowledge and advisory (MyEDC)
    • Credit Insurance
    • Portfolio Credit Insurance
    • Invoices and statements
    • Select Credit Insurance
    • Other EDC accounts
    • Contract Insurance & Bonding (EDC Direct)
    • Trade Partnership Insurance
    • Financial Institutions Risk Manager
    • Service providers
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    About exporting

    Seize new opportunities to grow your customer base, increase revenue and generate more profits.

    Welcome to EDC

    • Getting started
    • Diversify to new markets

    Trade expertise for

    • Cleantech
    • Black entrepreneurs
    • Indigenous Business
    • Women in trade
  • 

    Our solutions

    Manage the risks of doing business abroad and access the working capital and financing you need to grow your business.

    Managing Risks

    • EDC Trade Impact Program
    • Credit Insurance
    • Select Credit Insurance
    • Portfolio Credit Insurance
    • Performance Security Insurance

    Securing Financing

    • Investments
    • Investment Matching Program
    • Inclusive Trade Investments Program
    • Direct Lending
    • Buyer Financing
    • Structured and Project Finance

    Growing Working Capital

    • Working Capital Guarantees
    • Export Guarantee Program
    • Account Performance Security Guarantee
    • Foreign Exchange Facility Guarantee
    • Trade Expansion Lending Program
    • Surety Bonds

    Knowledge & Advisory

    • MyEDC
    • Get Export Help & Trade Advice
    • Search International Companies
    • Find Qualified Service Providers
    • Learn with EDC | FITT Lite Learning Series
    • Connect to Global Opportunities
  • 

    Country and economic info

    Research international markets and get expert insights into the trends driving global trade.

    Search by Country or Market

    • Search all countries and markets
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    • Global Economic Outlook
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    TradeInsights

    Explore our collection of learning resources designed to help you succeed in international markets.

    Browse Insights

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    About us

    Learn about Export Development Canada (EDC), a Crown corporation dedicated to helping Canadian companies of all sizes succeed on the world stage.

    About our company

    • Corporate information
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    • Manage MyEDC Profile
    • MyEDC dashboard
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    Log in or sign up for…

    • Knowledge and advisory (MyEDC)

    Credit Insurance

    • Portfolio Credit Insurance
    • Invoices and statements
    • Select Credit Insurance

    Other EDC accounts

    • Contract Insurance & Bonding (EDC Direct)
    • Trade Partnership Insurance
    • Financial Institutions Risk Manager
    • Service providers
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Canada-U.S. trade: Explore the latest EDC resources and analysis. Learn more.

Contact Us

Have a question, concern or feedback? We're here to help.

  1. EDC


Customer Support 

Call our Customer Care Team at 1-800-229-0575 for assistance with any of EDC’s financial and advisory products. We’re available Monday to Friday from 8 a.m. to 8 p.m. EST.

Product Inquiries

For general product questions, please fill out a brief form about your business, and we'll connect you with the right trade expert. 

Media Relations

For media inquiries, reach out to EDC’s Media Relations Team at 1-888-222-4065 or media@edc.ca.

Accessibility Feedback

To share accessibility feedback or request alternate formats of our plan or feedback processes, complete the Accessibility Feedback Form.

Wrongdoing Disclosure

To report wrongdoings within EDC, you can:

  • Visit our Disclosure of Wrongdoing Page
  • Complete our secure Request for Review form
  • Email us at SOID@edc.ca

 

Head Office

150 Slater Street 
Ottawa, Ontario 
K1A 1K3
Phone: 1-800-229-0575 

Please don’t hesitate to get in touch. We’re committed to providing you with the support and information you need.

 

Popular topics

How to complete your renewal form
Using the Portfolio Credit Insurance platform
View upcoming webinars

               

Get help with

We’re here to help
  • Finding the right EDC product
  • Your Credit Insurance
  • Knowledge and advice
  • Other financial products

Looking to get in touch with us?

Tell us about your company and export needs

We’ll get back to you as soon as we can if we have products for your business, or we’ll connect you to helpful partners and services.

It looks like you work for a financial institution. You might be able to find what you’re looking for at  our Financial Insitution Resource Hub.

Are you currently selling to companies outside of Canada
What was your company’s total revenue last year?
What are your company’s export needs?

Select all that apply

EDC’s commitment to Inclusive Trade

Inclusion, diversity, and equity

EDC's Inclusive Trade strategy aims to deepen our impact on inclusion, diversity and equity by supporting Canadian exporting businesses owned by equity seeking groups.

Inclusion, diversity, and equity

  • Women
  • Indigenous
  • Black
  • Other racialized communities
  • 2SLGBTQI+
  • Persons with disabilities

Better understanding of the makeup of Canadian businesses will help us improve equitable access to support. 

Responding to the following question is completely voluntary and won’t impact admissibility to EDC existing programs, products and services. The information you submit will be used and processed by EDC, according to our Privacy Notice and Business Diversity Notice in support of EDC’s Inclusive Trade strategy.

Is your company MAJORITY owned (50% or more) by person(s) who identify as:

Select all groups which apply to your company (Optional):

Indigenous

First Nations, Inuit or Metis

Other racialized communities

East Asian, Latin American, Middle Eastern, South Asian, Southeast Asian, West Asian, Mixed race

2SLGBTQI+

Two Spirit, Lesbian, Gay, Bisexual, Trans, Queer (or Questioning), Intersex, Asexual. The placement of Two Spirit (2S) first is to recognize that Indigenous people are the first peoples of this land and their understanding of gender and sexuality precedes colonization. The ‘+’ is for all the new and growing ways we become aware of sexual orientations and gender diversity

Persons with disabilities

Persons with any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society

It looks like we might have products that fit your company’s needs

Give us a bit more detail about your business so we can get back to you with personalized recommendations.

Your title
Your department

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Your Portfolio Credit Insurance (ongoing, multiple-buyer policies)

  • Buyers and credit limits
  • Submitting a Credit Insurance claim
  • Existing policies or ongoing applications
  • Submitting or amending a declaration
  • Billing issues
  • Logging in to Portfolio Credit Insurance

Your Select Credit Insurance (short-term, single-buyer policies)

  • Select Credit Insurance policies

Top topics

  • Accessing webinars
  • Grants, funding, trade and customs regulations

EDC working capital guarantees

  • Export Guarantee Program
  • Account Performance Security Guarantee
  • Foreign Exchange Facility Guarantee
  • Trade Expansion Lending Program (TELP)

Covid-19 relief

  • Trade Recovery Guarantee
  • Canadian Emergency Business Account (CEBA)
  • Business Credit Availability Program (BCAP) Guarantee

Submitting a Credit Insurance claim

If a payment is overdue, or your buyer can’t or won’t pay, you may need to file a claim or a report.

Claims for Portfolio Credit Insurance policies can only be made online. 

Please make sure to log in with the credentials you use to manage your policy, NOT your billing credentials.

Learn more about claims.

Submitting or amending a declaration

Declarations for Portfolio Credit Insurance policies can only be made online. 

Please make sure to log in with the credentials you use to manage your policy, NOT your billing credentials.

Learn more about how to submit or amend declarations.

Logging in to Portfolio Credit Insurance

You have 2 sets of login credentials for Portfolio Credit Insurance. 

One is for managing your policy. The other is for billing.

Accessing webinars – live and on-demand

Our webinars cover an array of must-know trade topics, like how to target and win new customers, where to find your next market, how to get more money to grow, and more. 

These expert-led sessions will provide the knowledge you need to confidently make smarter business decisions. And new webinars are added regularly.

To access EDC webinars, you need a MyEDC account

• Create a MyEDC account

• Log in to your existing MyEDC account

Call us if you need help creating or accessing your MyEDC account.

Get expert insights from our Export Help Hub

Export Help Hub gives you clear answers from experts to help you grow your business – all for free.

And if you can’t find what you’re looking for, you can submit questions directly to our EDC advisors.

To access EDC webinars, you need a MyEDC account

• Create a MyEDC account

• Log in to your existing MyEDC account

Call us if you need help creating or accessing your MyEDC account.

Export Guarantee Program

We deliver this product in partnership with your financial institution to help you access additional working capital.

If you’re an existing guarantee customer, please contact your EDC account manager.

If you’re not an existing customer and want to find out if these products are right for your business, please contact your financial institution. Together we’ll come up with a plan to support your international growth. 

Learn more about the Export Guarantee Program.

Account Performance Security Guarantee

We deliver these products in partnership with your financial institution to help you access additional working capital.

If you’re an existing guarantee customer, please contact your EDC account manager.

If you’re not an existing customer and want to find out if these products are right for your business, please contact your financial institution or EDC account manager. Together we’ll come up with a plan to support your international growth. 

Learn more about Account Performance Security Guarantees.

Foreign Exchange Facility Guarantee

We deliver these products in partnership with your financial institution to help you access additional working capital.

If you’re an existing guarantee customer, please contact your EDC account manager.

If you’re not an existing customer and want to find out if these products are right for your business, please contact your financial institution. Together we’ll come up with a plan to support your international growth.

Learn more about Foreign Exchange Facility Guarantees.

Trade Expansion Lending Program (TELP)

We deliver this solution in collaboration with your financial institution to help you access additional working capital.

Talk to your financial institution to determine if TELP, or another EDC solution, is a good fit for your financing needs. If your lender doesn’t offer TELP, they can still work with EDC to find additional ways to support your growth.

Learn more about the Trade Expansion Lending Program.

Trade Recovery Guarantee

Trade Recovery Guarantees are administered by participating financial institutions. This temporary solution ended for new transactions on Dec. 31, 2022.  

If you have questions about an existing Trade Recovery Guarantee loan, please contact your financial institution.

Canadian Emergency Business Account (CEBA)

The Government of Canada's Canadian Emergency Business Account (CEBA) program is no longer accepting applications.

If you have questions about the program, including loan repayments and forgiveness, please contact your financial institution or visit https://ceba-cuec.ca/

Business Credit Availability Program (BCAP) Guarantee

The Business Credit Availability Program (BCAP) Guarantee stopped accepting applications on Dec. 31, 2021.

If you have any questions about a BCAP guaranteed loan, please contact your financial institution.

               

Need to reach us? We’re here to help.

1-800-229-0575

Monday to Friday: 8 a.m. to 8 p.m.
(Eastern Time)  

Trade Advisors 

For answers to your trade-related questions 

1-888-220-0047
Weekdays 9 a.m. to 5 p.m. (Eastern) 

 

Customer Care

For current EDC customers

support@edc.ca

1-866-716-7201
Weekdays 7 a.m. to 8 p.m. (Eastern)

*To contact our Vice-President and Chief Compliance & Ethics Officer (Data Protection Officer for Singapore), call this number 800-181-1131 (Singapore residents only).

Date modified: 2025-04-30

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