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Using the Portfolio Credit Insurance platform
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Tell us about your company and export needs

We’ll get back to you as soon as we can if we have products for your business, or we’ll connect you to helpful partners and services.

It looks like you work for a financial institution. You might be able to find what you’re looking for at  our Financial Insitution Resource Hub.

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What was your company’s total revenue last year?
What are your company’s export needs?

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EDC’s commitment to Inclusive Trade

Inclusion, Diversity, and Equity

EDC's Inclusive Trade strategy aims to deepen our impact on inclusion, diversity and equity through supporting Canadian exporting businesses owned or led by the following groups:

  • Women
  • 2SLGBTQ+
  • Indigenous
  • Black
  • Other racialized communities
  • Persons with disabilities

Better understanding the makeup of Canadian businesses will help us improve equitable access to support.  We invite you to help us by responding below.

Responding to the following question is completely voluntary and will not impact admissibility to EDC existing programs, products and services. The information you submit will be used and processed by EDC according to its Privacy Notice and Business Diversity Notice in support of EDC’s Inclusive Trade strategy.

Select all groups which apply to your company (Optional):

Select all groups which apply to your company (Optional):

Select all groups which apply to your company (Optional):

It looks like we might have products that fit your company’s needs

Give us a bit more detail about your business so we can get back to you with personalized recommendations.

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Submitting a Credit Insurance claim

If a payment is overdue, or your buyer can’t or won’t pay, you may need to file a claim or a report.

Claims for Portfolio Credit Insurance policies can only be made online. 

Please make sure to log in with the credentials you use to manage your policy, NOT your billing credentials.

Learn more about claims.

Submitting or amending a declaration

Declarations for Portfolio Credit Insurance policies can only be made online. 

Please make sure to log in with the credentials you use to manage your policy, NOT your billing credentials.

Learn more about how to submit or amend declarations.

Logging in to Portfolio Credit Insurance

You have 2 sets of login credentials for Portfolio Credit Insurance. 

One is for managing your policy. The other is for billing.

Accessing webinars – live and on-demand

Our webinars cover an array of must-know trade topics, like how to target and win new customers, where to find your next market, how to get more money to grow, and more. 

These expert-led sessions will provide the knowledge you need to confidently make smarter business decisions. And new webinars are added regularly.

To access EDC webinars, you need a MyEDC account

• Create a MyEDC account

• Log in to your existing MyEDC account

Call us if you need help creating or accessing your MyEDC account.

Get expert insights from our Export Help Hub

Export Help Hub gives you clear answers from experts to help you grow your business – all for free.

And if you can’t find what you’re looking for, you can submit questions directly to our EDC advisors.

To access EDC webinars, you need a MyEDC account

• Create a MyEDC account

• Log in to your existing MyEDC account

Call us if you need help creating or accessing your MyEDC account.

Export Guarantee Program

We deliver this product in partnership with your financial institution to help you access additional working capital.

If you’re an existing guarantee customer, please contact your EDC account manager.

If you’re not an existing customer and want to find out if these products are right for your business, please contact your financial institution. Together we’ll come up with a plan to support your international growth. 

Learn more about the Export Guarantee Program.

Account Performance Security Guarantees

We deliver these products in partnership with your financial institution to help you access additional working capital.

If you’re an existing guarantee customer, please contact your EDC account manager.

If you’re not an existing customer and want to find out if these products are right for your business, please contact your financial institution or EDC account manager. Together we’ll come up with a plan to support your international growth. 

Learn more about Account Performance Security Guarantees.

Foreign Exchange Facility Guarantees

We deliver these products in partnership with your financial institution to help you access additional working capital.

If you’re an existing guarantee customer, please contact your EDC account manager.

If you’re not an existing customer and want to find out if these products are right for your business, please contact your financial institution. Together we’ll come up with a plan to support your international growth.

Learn more about Foreign Exchange Facility Guarantees.

Trade Recovery Guarantees

Trade Recovery Guarantees help businesses recover from Covid-related economic setbacks. They’re administered by participating financial institutions, not EDC. 

If you have questions about an existing Trade Recovery Guarantee loan, or to find out if this product is right for your business, please contact your financial institution.

Learn more about Trade Recovery Guarantees.

Canadian Emergency Business Account (CEBA)

The Government of Canada's Canadian Emergency Business Account (CEBA) program is no longer accepting applications.

If you have questions about the program, including loan repayments and forgiveness, please contact your financial institution or visit https://ceba-cuec.ca/

Business Credit Availability Program (BCAP)

The Business Credit Availability Program (BCAP) is administered by participating financial institutions, not EDC.

It stopped accepting applications on Dec. 31, 2021.

If you have any questions about a BCAP guaranteed loan, please contact your financial institution.

               

Monday to Friday: 8 a.m. to 8 p.m.
(Eastern Time)  

Trade Advisors 

For answers to your trade-related questions 

1-888-220-0047
Weekdays 9 a.m. to 5 p.m. (Eastern) 

 

Customer Care

For current EDC customers

support@edc.ca

1-866-716-7201
Weekdays 7 a.m. to 8 p.m. (Eastern)

Our offices

Atlantic Region

Moncton

735 Main Street Suite 400 Moncton NB E1C 1E5 Phone: 506-872-8422 Fax: 506-872-8433

Halifax

Suite 1605 1969 Upper Water Street, Tower 2 Halifax NS B3J 3R7 Phone: 902-450-7610 Fax: 902-450-7601

St. John's

510 Topsail Road St. John's NL A1E 2C2 Phone: 709-772-8808 Fax: 709-772-8693

Charlottetown

Suite 240, BDC Place 119 Kent Street Charlottetown PE C1A 1N3 Phone: 902-626-3037 Fax: 902-626-3642

Ontario Region

Kitchener

Catalyst137 Building 137 Glasgow Street Suite 460 Kitchener ON N2G 4X8 Phone: 519-741-3499 Fax: 519-741-3490

London

148 Fullarton Street Suite 1512 London ON N6A 5P3 Toll-free: 1-800-229-0575

Ottawa

150 Slater Street Ottawa ON K1A 1K3 Phone: 613-598-2500 Fax: 613-598-3811

Mississauga

1 City Centre Drive Suite 805 Mississauga ON L5B 1M2 Toll-free: 1-800-229-0575 Fax: 905-615-6471

Toronto

155 Wellington Street West Suite 3120 Toronto ON M5V 3H1 Toll-free: 1-800-229-0575 Fax: 416-349-6516

Windsor

3270 Electricity Drive Suite 209 Walker Industrial Park Windsor ON N8W 5J1 Phone: 519-974-7674 Fax: 519-974-9753

Quebec Region

Sherbrooke

93 Wellington Nord Street Sherbrooke QC J1H 5B6 Phone: 819-432-1861

Brossard

4805 Lapinière Suite 4300 Brossard QC J4Z 0G2 Phone: 450-926-0642 Fax: 450-926-6124

Drummondville

1412 Jean Berchmans Michaud Street Drummondville QC J2C 7V3 Phone: 819-475-2587 Fax: 819-475-2408

Montreal

800 Victoria Square Suite 4520 P.O. Box 124, Tour de la Bourse Montreal QC H4Z 1A1 Phone: 514-876-7100 Fax: 514-878-9891

Quebec

2875 Laurier Boulevard D-3, Suite 600 Quebec QC G1V 2M2 Phone: 418-577-7400 Fax: 418-577-7419

Saint-Laurent

9900 Cavendish Boulevard Suite 201 Saint-Laurent QC H4M 2V2 Phone: 514-215-7200 Fax: 514-215-7201

Western Region

Calgary

Suite 2403 308-4th Avenue SW Calgary AB T2P 0H7 Phone: 403-817-6700 Fax: 403-817-6701

Edmonton

Suite 3400 10180-101 Street Edmonton AB T5J 3S4 Toll-free: 1-800-229-0575 Fax: 780-801-5333

Regina

Suite 300 1914 Hamilton Street Regina SK S4P 3N6 Phone: 306-586-1727 Fax: 306-586-1725

Vancouver

1055 Dunsmuir Street Suite 400, Bentall Four PO Box 49086 Vancouver, BC V7X 1G4 Phone: 604-678-2240 Toll-free: 1-866-838-0031 Fax: 604-678-2241

Winnipeg

1050-201 Portage Avenue Winnipeg MB R3B 3K6 Canada Phone: 204-318-5620 Fax: 204-318-5621

Singapore Branch

Principal Place of Branch Business

12 Marina Boulevard #34-04 Marina Bay Financial Centre Tower 3 Singapore 018982

Registered Branch Business

80 Robinson Road #02-00 Singapore 068898 UEN: T16FC0096K

Australia

Sydney

Consulate General of Canada Quay West 111 Harrington St., Level 5 Sydney, NSW, 2000 Australia

Brazil

Rio de Janeiro

Canadian Consulate General Av Atlantica 1130, 13º andar Copacabana Rio de Janeiro RJ CEP 22021-000 Brazil

São Paulo

Canadian Consulate General Av. das Nações Unidas 12901 Cenu Torre Norte, Andar 16 CEP 04578-000 São Paulo-SP Brazil

Chile

Santiago

Canadian Embassy Nueva Tajamar 481 – 12th floor North Tower Las Condes Santiago, Chile

China

Shanghai

Canadian Consulate General ECO City Building 8th Floor, 1788 Nanjing Xi Lu Jing An District Shanghai 20040 China

Beijing

The Canadian Embassy in China 19 Dong Zhi Men Wai Street Chaoyang District Beijing, 100600 China

Colombia

Bogotá

Embassy of Canada Carrera 7 #114-33 Piso 14, Bogotá Colombia

Germany

Düsseldorf

Consulate of Canada - Düsseldorf Benrather Strasse 8 40213 Düsseldorf Germany

India

Mumbai

Consulate General of Canada Indiabulls Finance Centre, Tower 2, 21st Floor Senapati Bapat Marg Elphinstone Road (West) Mumbai 400 013 India

New Delhi

High Commission of Canada 7/8 Shantipath, Chanakyapuri New Delhi 110021 India

Mexico

Mexico, D.F.

Canadian Embassy Calle Schiller 529 Rincón del Bosque Colonia Polanco Mexico, D.F. 11560 Mexico

Garza Garcia

Consulate General of Canada Gomez Morin 955 4th floor, Suite 404 Garza Garcia, NL CP66279 Mexico

Peru

Lima

Embassy of Canada Bolognesi 228, Miraflores Lima 18, Peru

South Africa

Johannesburg

High Commission of Canada 10 Arnold Road Johannesburg, 2196 South Africa

Turkey

Istanbul

Canadian Consulate 209 buyukdere Caddesi Tekfen Tower 16th Floor Levent 4 Istanbul 34394 Turkey

United Arab Emirates

Dubai

Consulate General of Canada Jumeirah Emirates Towers, 19th floor Dubai, United Arab Emirates

United Kingdom

London

High Commission of Canada - London Trafalgar Square London SW1Y 5BJ United Kingdom

United States

Atlanta

The Consulate General of Canada 100 Colony Square Suite 1700 1175 Peachtree Street N.E. Atlanta, GA 30361-6205 United States of America

Chicago

The Consulate General of Canada Two Prudential Plaza Suite 2400 180 North Stetson Avenue Chicago, IL 60601 United States of America

*To contact our Vice-President and Chief Compliance & Ethics Officer (Data Protection Officer for Singapore), call this number 800-181-1131 (Singapore residents only).

Date modified: 2023-09-05