Important notices


There are no important notices at this time.

 
 
 
 
 
 
 

 

March 13 2023

EDC’s message for clients on Silicon Valley Bank

Following the news regarding Silicon Valley Bank, we are working closely with our partners and clients affected to understand the impact on their business and needs to better support them.

If you would like to speak to us, please contact your account director or call 1-800-229-0575.
 

 

May 31 2022

Customer Care Team - reduced hours of operations

The Customer Care Team is available to service you by phone at 1-866-716-7201 and email at support@edc.ca,  Monday to Thursday from 8am to 8pm ET and 8am to 5pm ET on Fridays.
 

 

May 16 2022

Customer Care Team - reduced hours of operations

Please note that on Tuesday May 17 to Thursday May 19th inclusively the Customer Care Team will have reduced hours of operation from 8am to 11am ET and 4pm to 8pm ET. Please leave us a voice message or email us at support@edc.ca and an associate will be in touch within the next business day. For urgent requests, please call us during our stated hours of operation.
 

 

April 18 2022

Technology service disruption

Please note that our 1-800-229-0575 phone number option #2 and our 1-866-716-7201 are currently unavailable due to a technology service disruption. We apologize for this inconvenience and are working quickly to fix this. If you are a customer or require immediate assistance please contact the EDC Customer Care Team by email at support@edc.ca
 

 

August 11, 2021

Credit Card Payment Outage

Our Customer Care team is currently experiencing issues processing credit card payments due to a technology service disruption. We apologize for this inconvenience and are working to fix the situation as quickly as possible. Thank you for your patience.
 

 

June 17, 2021

LIBOR transition

This notice is intended to provide information on the LIBOR transition, possible impacts on Export Development Canada (EDC) products you might have and other material market developments related to this change.
 

 

 

Date modified: 2023-03-21