How to provide additional information for your credit approval requests

Credit insurance help & support

To provide additional information to EDC for a credit limit request, follow these steps:

Note: Should your buyer want to provide information directly to EDC, please have them send their documents to support@edc.ca referencing your company name.

1. Click on the My Portfolio menu.

Note: If you have multiple policies, you can filter credit approvals by policy number. Select the policy number from the drop-down list and click Submit. Export policy numbers contain an “E” and domestic contain a “D.”

2. On the Portfolio tab, from the list of approved buyers that appears, highlight the buyer for whom you would like to request a credit limit increase or decrease and click on the Manage Limit button.

Select a buyer from the My Portfolio screen

Note: The Manage Limit button is also available in the top right corner of the buyer details screen. You can access buyer details by selecting a buyer and clicking on Details.

3. From the Manage Limit pop-up window, under Credit Limit Management, click on Appeal Decision or Request Increase (if Appeal Decision is not available). 

The Manage Limit options window

4. In the pop-up window, complete all the necessary fields and attach the additional information (such as the buyer’s financial reports or credit reports). When complete, click on the Submit button.

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5. An email confirmation will be sent to you acknowledging the request.

6. In the pop-up window, the system will display that the request is pending (hourglass image). You will receive a second email confirming the decision after an underwriter has reviewed the additional information.

Need help?

Speak to our customer care team weekdays between 8 a.m. and 8 p.m. ET at 1-866-716-7201 or support@edc.ca.