Verifying your sale is covered

Credit insurance help & support


Ensuring that your sales are covered by your policy and assessing the creditworthiness of your customers are two of the most important things you can do to protect your business. 

Before making a new sale or shipment, you must take the following steps to ensure that the sale is covered:

Check your coverage certificate

When you have a new customer, or a new sale to an existing customer, the first step is to verify that the customer’s country is listed in your Coverage Certificate under the section “Country Table.” If it is not listed, then you must request that the country be added to your policy.

Review payment terms for listed countries

After confirming that the country is listed, you need to confirm that the proposed payment terms of your sales contract are also listed for your customer’s country. If the payment terms are not listed, then you will need to request that the payment terms be added to your policy.

Need help?

Speak to our customer care team weekdays between 8 a.m. and 8 p.m. ET at 1-800-229-0575 or

Date modified: 2019-03-12