To ensure you understand how to manage your policy online, our customer care team can help you:
Request buyer credit approvals
Declare your sales
Add a direction to pay to your policy
Access invoices and statement of account
Request changes to your policy
Submit a claim
Contact us at firstname.lastname@example.org or 1-866-716-7201, weekdays between 7 a.m. and 8 p.m. ET.
Details specific to your coverage can be found in your coverage certificate and your general terms and conditions. Find out what information is contained in each of these two documents in the policy documents section.
Details specific to what is not covered under your policy can be found in your general terms and conditions and also possibly in the coverage description, coverage limitations/specifications and special conditions sections of your coverage certificate. Follow these steps to access and review your policy details and policy documents online.
Yes, however, by shipping prior to receiving an approval you face the risk that we may not provide a credit approval for that customer, in which case that sale would not be covered.
You declare the total sales to that customer. You should also request an increase to the credit limit for that customer, and if issued, it may be retroactive.
Yes. If you sell to a customer in one month and receive payment before you declare the following month, you will need to declare and pay a premium on the sale.
You are required to take action when an account is overdue, just as you would if you did not have Credit Insurance.
If you are unsuccessful, you may want to request that we place the account with a collection agency, with which we have preferential rates arranged.
Placing the account in collection is available when you report an overdue or submit a claim online. You may also want to review our section on Minimizing and Preventing Loss.
Typically, if the amount is greater than $100,000 and is 60 days past due, you must report the overdue buyer to us.
A claim can be submitted if the account becomes 120 days overdue and is less than 12 months past the due date.
Refer to the claims and overdues section of your coverage certificate for the specific reporting overdue accounts and claims waiting period that apply to your policy.
You can access invoices and any other payment information related to your policy by logging into the Invoices and Statements portal. To do so, follow these steps.
If you set up pre-authorized debit, your invoice will be paid automatically upon its due date from your bank account.
Other available payments methods are wire transfer, online banking, credit card, and cheque, however these methods cannot be automated to pay your invoice.