
When you complete a credit limit approval for a new buyer, or modify an existing credit limit, the online system will display whether the request is approved (green check mark), declined (red “x”), or pending (hourglass image).
In cases where the decision is Pending, an underwriter requires additional time to verify and process the request. For example, a credit report may need to be ordered for your buyer. To review your pending credit decisions, follow these steps:
On this screen you can:
While our goal is to provide you a credit decision by the indicated date, please be aware that the Expected Decision Date is subject to change based on the availability of credit information on your Buyer.
Speak to our customer care team weekdays between 8 a.m. and 8 p.m. ET at 1-866-716-7201 or support@edc.ca.