Export development Canada
  • Français
  • MyEDC Account

    • Manage MyEDC Profile
    • MyEDC dashboard
    Log out of MyEDC

    Log in or sign up for…

    • Knowledge and advisory (MyEDC)
    • Credit Insurance
    • Portfolio Credit Insurance
    • Invoices and statements
    • Select Credit Insurance
    • Other EDC accounts
    • Contract Insurance & Bonding (EDC Direct)
    • Trade Partnership Insurance
    • Financial Institutions Risk Manager
    • Service providers
  • Contact us
  • 

    About exporting

    Seize new opportunities to grow your customer base, increase revenue and generate more profits.

    Welcome to EDC

    • Getting started
    • Diversify to new markets

    Trade expertise for

    • Cleantech
    • Black entrepreneurs
    • Indigenous Business
    • Women in trade
  • 

    Our solutions

    Manage the risks of doing business abroad and access the working capital and financing you need to grow your business.

    Managing Risks

    • EDC Trade Impact Program
    • Credit Insurance
    • Select Credit Insurance
    • Portfolio Credit Insurance
    • Performance Security Insurance

    Securing Financing

    • Investments
    • Investment Matching Program
    • Inclusive Trade Investments Program
    • Direct Lending
    • Buyer Financing
    • Structured and Project Finance

    Growing Working Capital

    • Working Capital Guarantees
    • Export Guarantee Program
    • Account Performance Security Guarantee
    • Foreign Exchange Facility Guarantee
    • Trade Expansion Lending Program
    • Surety Bonds

    Knowledge & Advisory

    • MyEDC
    • Get Export Help & Trade Advice
    • Search International Companies
    • Find Qualified Service Providers
    • Learn with EDC | FITT Lite Learning Series
    • Connect to Global Opportunities
  • 

    Country and economic info

    Research international markets and get expert insights into the trends driving global trade.

    Search by Country or Market

    • Search all countries and markets
    • Indo-Pacific market intelligence
    • Europe market intelligence
    • U.S. market intelligence

    Expert analysis and insights

    • EDC Economics: Connecting Canada to the world
    • Global Economic Outlook
  • 

    TradeInsights

    Explore our collection of learning resources designed to help you succeed in international markets.

    Browse Insights

    • Advice and insights
    • Webinars and events
    • Podcasts
    • Subscribe to receive EDC resources straight to your inbox
  • 

    About us

    Learn about Export Development Canada (EDC), a Crown corporation dedicated to helping Canadian companies of all sizes succeed on the world stage.

    About our company

    • Corporate information
    • Management and governance
    • Transparency and Disclosure
    • Corporate reports
    • Newsroom
    • File a complaint

    Environmental, Social and Governance

    • ESG at EDC
    • Environment
    • Social
    • ESG Governance

    Working with us

    • Careers
    • Student programs
    • Procurement
  • Log in

    • Manage MyEDC Profile
    • MyEDC dashboard
    • Log out of MyEDC

    Log in or sign up for…

    • Knowledge and advisory (MyEDC)

    Credit Insurance

    • Portfolio Credit Insurance
    • Invoices and statements
    • Select Credit Insurance

    Other EDC accounts

    • Contract Insurance & Bonding (EDC Direct)
    • Trade Partnership Insurance
    • Financial Institutions Risk Manager
    • Service providers
  • Français

How to increase, decrease or cancel a credit limit on a buyer

Credit insurance help & support

  1. Portfolio Credit Insurance
  2. Using the credit insurance platform
  3. Manage buyers
  4. How to change a credit limit

                       

Policy information
  • Using the credit insurance platform
    • Register and apply
    • Getting started
    • Policy details
    • Manage buyers
    • Discretionary Credit Limit
    • Invoicing and statements
    • Declarations
    • Overdues and claims
    • Tracking and reporting
  • Managing your policy
    • Policy documents
    • Verifying sale
    • Establishing credit limits
    • Pay premium and fees
    • Declaring sales
    • Preventing and minimizing loss
  • Forms & Resources
  • What’s New

To request a credit limit increase or decrease for one of your buyers, follow these steps:

1. Click on the My Portfolio menu.

Note: If you have multiple policies, you can filter credit approvals by policy number. Select the policy number from the drop-down list and click Submit. Export policy numbers contain an “E” and domestic contain a “D.”

Select your buyer from the My Portfolio screen

2. On the Portfolio tab, from the list of approved buyers that appears, highlight the buyer for whom you would like to request a modification and click on the Manage Limit button.  

Note: The Manage Limit button is also available in the top right corner of the buyer details screen. You can access buyer details by selecting a buyer and clicking on Details.

If you have multiple policies, you will be prompted to select the policy before the Services menu displays. Policy numbers starting with SD or CD represent domestic policies, whereas policy numbers starting with SE or CE identify export policies where the goods or services are being exported outside of Canada.

3. From the Manage Limit pop-up window, under Credit Limit Management, click on Request Increase, Reduce limit or Cancel Credit limit.

The Manage Limit menu

If you do not see the options Request Increase, Reduce limit or Cancel Credit Limit (only the Credit Limit icon is clickable), you have chosen the wrong policy number. Use the x in the top right-hand corner of the Manage Limit box to close the window and click on the Manage Limit button again to choose the correct policy number. 

4. In the pop-up window that appears, complete all the necessary fields and attach any relevant files such as the buyer’s financial reports or credit reports. When complete, click on the Submit button. An email confirmation will be sent to you, acknowledging the request.

You will receive the error “This request cannot be processes online, please contact EDC.” after clicking Submit if:

  • You have selected the domestic policy with a Canadian buyer and then answered Yes to "Are you shipping the goods or providing the services outside of Canada?"
  • You have selected the export policy with a Canadian buyer and then answered No to "Are you shipping the goods or providing the services outside of Canada?"

5. In the pop-up window, the system will display whether the request is approved (green check mark), declined (red “x”) or pending (hourglass image). You will receive a second email confirming this decision.

Need help?

Speak to our customer care team at 1-800-229-0575 or support@edc.ca.

Date modified: 2019-03-12

I consent to receive regular trade insights, as well as information about EDC solutions and events. I can withdraw my consent at any time by unsubscribing to any such message.

Sorry, our system is temporarily unavailable. Please try again later.

Thanks for subscribing

You’ll get our latest trade intelligence right to your inbox.

For partners and investors

  • Investors
  • Canadian financial institutions
  • Insurance brokers

Communities

  • Our alliances
  • Newsroom

Have questions?

  • Contact us
Government of Canada EDC Homepage
Export Development Canada
  • Privacy and Cookie use
  • Legal
  • Accessibility