We’re working hard to listen to your feedback and make improvements to the Portfolio Credit Insurance portal so it’s easier and faster for you to manage your insurance with EDC. Read below to better understand the changes we’ve recently made, and how they impact you.
An FAQ section related to payment of PCI invoices.
We’re making it easier for you to pay your Portfolio Credit Insurance (PCI) account balances. You can now pay your bills quickly online using your credit card with the personalized payment link in your invoice or statement of account.
For fast payments, follow these steps:
When your payment goes through, you’ll receive a confirmation email.
For additional help or questions, contact our Customer Care team.
Call 1-866-716-7201 ›
This helpful sheet gives tips for submitting a successful claim. It applies to both EDC Portfolio Credit Insurance and EDC Select Credit Insurance policies.
It includes information such as:
To download this useful PDF, click here.
Enhanced Domestic Coverage
If you have a Compagnie Française d’Assurance pour le Commerce Exterieur (COFACE) domestic insurance policy, EDC may be able to offer enhanced coverage from COFACE for sales in Canada for an additional premium.
How to access this enhanced coverage:
We have also adjusted some of our processing times to ensure we are able to continue to serve all of our customer’s needs during this period of heightened demand.
Thank you for your patience as we work as quickly as possible to return to our usual, faster response time.
While many credit limit requests for new buyers are decided automatically by the portal, there are cases where the request requires further review. We’ve made enhancements to the on screen and email communications to provide you with a more accurate Expected Decision Date for credit approvals.
You can track the status of your pending credit decisions on the Pending Decisions tab on the My Portfolio screen.
Learn more about how to review the status of a credit approval here.
We’ve made several improvements to make it easier for you to renew your Portfolio Credit Insurance Policy.
If you have any feedback about this update, or any suggestions for future improvements to the portal we would be more than happy to hear from you. Please take two minutes to complete our short survey and share your thoughts.
This new page allows you to easily track, and action important tasks and notifications related to your policy. Click on the red 🔔 at the top of your screen to see notifications for:
Tip: You can make the My Alerts view the default page by setting your preference in your user profile. Learn more about My Alerts here.
It’s now easier to manage your portfolio of buyers, like requesting new credit limits, increasing or decreasing a credit limit, and submitting overdues and claims. The Services button has been removed and replaced with two buttons: Manage Limit and Manage Debt for each buyer, which you can now access directly from the My Portfolio screen.
Under Manage Limit you can:
Under Manage Debt you can:
You can read the updated instructions for managing your buyers here.
To help you use our online system, we’ve created short new video tutorials to walk you through the following common policy management tasks:
Note: If you need to change your financial institution, you will need to submit the Consent to the Revocation form to email@example.com in order to remove your existing bank before adding the new financial institution. Click here to see instructions for adding a new financial institution.
Speak to our customer care team weekdays between 8 a.m. and 8 p.m. ET at 1-866-716-7201 or firstname.lastname@example.org.