How to add a bank and request a credit approval

Credit insurance help & support


To add a new bank to your policy and request a credit limit approval, follow these steps:

1. Click on the My Portfolio menu. On the Portfolio tab you will see a list of your current approved buyers. Click on the Add button. (Alternatively, you can click on the Manage menu and select Add a Buyer). 

2. Under Company Search, enter information about your bank and click on the Submit button. 

3. The system will display a list of potential matches. Click on the Select button for the desired bank from the list of results. 

If the bank you are looking for does not appear in the list of results, you will need to do a Manual Identification request (see further below).

4. Click on Manage Limit button. 

Note: The Manage Limit button is also available in the top right corner of the buyer details screen. You can access buyer details by selecting a buyer and clicking on Details.

5. In the Manage Limit window that appears, click on Request Credit Limit. 

6. In the Credit Limit Application pop up window that appears enter the details below and click on the Submit button:

a. Enter the amount requested, 

b. Payment Terms: choose Irrevocable Letter of Credit (ILC) and add 180 days.

c. Expiry Date: Enter the anniversary date of your policy + 30 days. 

d. Attach the letter of credit.

7. An email confirmation will be sent to you, acknowledging the request.

8. In the Credit Limit Request window, the system will display whether the request is approved (green check mark), declined (red “x”) or pending (hourglass image). You will receive a second email confirming this decision. 

The Manual Identification form will appear. Provide as much information as possible in order to process the identification and click on the Submit button. 

This registers the bank.

Now follow steps 5 through 8 to request a credit limit approval for the bank.

Need help?

Speak to our customer care team weekdays between 8 a.m. and 8 p.m. ET at 1-800-229-0575 or

Date modified: 2019-04-03