How to request or change a direction to pay

Credit insurance help & support

To add a Direction to Pay (DTP) requesting that the proceeds of a claim be directed to an assignee, follow these steps:

The online form is our standard general Direction to Pay agreement. If this agreement does not meet your needs, click on the Other Assignee Forms hyperlink, which can be found if you click on the “Manage Financial Institutions” button and go to the bottom of that form. This will bring you to a list of other assignee forms. Your completed form(s) must be sent to support@edc.ca.

*Please note the following special case: If you wish to assign all proceeds payable under your policy to a member of the “Mouvement des Caisses Desjardins”, you will need to choose one of these two forms: Export Policy (PDF) or  Domestic Policy (PDF).

1. Click on the Manage menu and select Manage Policy, then click on the Policy List tab.

2. Highlight the policy to which you want to add a Direction to Pay. 

Note: If you have both an export and a domestic policy, you will need to complete a separate application for each.

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3. Click on the Manage Financial Institutions button.

Adding a Direction To Pay is considered a policy change or mid-term adjustment. If any other mid-term adjustment is in progress for that policy, the Manage Financial Institutions button will not be accessible.

4. In the Request Direction to Pay form that appears, complete all the required fields. Review the legal information and attach any relevant files by clicking on Attach Files.

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5. If this DTP agreement does not meet your needs and you are looking for a different type of DTP, click on the Other Assignee Forms hyperlink, which will bring you to a list of other assignee forms.

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6. Once you have completed the form, click on the Submit button.

7. The request is now captured in the Modification History tab, available from the View menu by selecting Manage Policy. To view a PDF copy of the DTP form, click on the paperclip icon in the Files column. 

Note: If you requested a Direction to Pay for both an export and a domestic policy, there will be a separate PDF copy for each policy.

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Managing assignee contacts

Once a policy has a Direction To Pay or Tripartite agreement in place, you can view all assigned financial institution contacts, and request changes to those contacts through the portal by following these steps:

1. Click on the Manage menu and select Manage Policy, then click on the Policy List tab.

2. Highlight the policy to which you want to view or change the assignee for and click Policy Details

The Policy Terms column

All assignees the for policy (both full and selective) will be listed under the Policy Terms column. 

Note: If you have both an export and a domestic policy, you will need to manage assignee contacts for each policy individually.

To request a change for any listed assignees click on Change Assignee Contact

The New assignee contact information popup window

Complete the fields in the popup window and click Submit. Please allow up to 48 hours for the request to be processed.

Changing your financial institution 

If you need to change your financial institution, you will need to complete and submit the Consent to the Revocation to support@edc.ca to remove your existing bank before adding the new financial institution. 

Once your existing financial institution has been removed, repeat the steps above to add the new financial institution.

Need help?

Speak to our customer care team weekdays between 8 a.m. and 8 p.m. ET at 1-866-716-7201 or support@edc.ca.