Apply for insurance

Credit insurance help & support


Before beginning your insurance application, be sure to have the following information easily accessible:

  • a summary of your sales and bad debt for the current year and the last three fiscal periods, if available;
  • a list of the countries for which you are applying for coverage;
  • a list of your largest buyers for whom you require coverage (maximum of five buyers outside Canada, and, if applying for domestic coverage, a maximum of five buyers in Canada);
  • a copy of your current aged receivables listing the details about each affiliated company whose sales you would like to insure, including the affiliated company’s total sales and bad debts for the last three fiscal periods, if available; and
  • a copy of the organizational structure for the applicant.

Completed applications are typically processed within 12 business days. An underwriter will be in contact with you to review the application submission once it has been submitted.

To apply for insurance, follow these instructions:

a. Click the hyperlink to the homepage in the email sent to you with your User id and temporary password.

b. Click Login in the top right-hand corner of the page.

c. From the list on the left, select Portfolio Credit Insurance, then click Login.

The login page on

d. Enter your User id and temporary password from the email notification that was sent to you. 

Note: As this is your first login, you will be asked to update your password for security purposes.

e. Once you have updated your password, click Submit.

Retain your new password for your records.

If you ever forget your password, click the Forgot Your Password? hyperlink on the login page to get a new one. The system will send a temporary password to your email address, which you can use to login and create a new password.

f. The Application Submission page will display a list of items and information needed to complete the required fields in all seven tabs on the next page. Click Continue when you are ready.

Throughout the application process, click Save on each tab to capture your progress as you navigate through the tabs.

If you have closed the webpage, you can recover the saved application, once logged into the Portfolio Credit Insurance portal, by going to Manage > Manage Policy > Application Submissions. Click on the Submission ID number to highlight the row in blue and then click on Modify.

To finish the application process, view Completing the application submission.

Need help?

Speak to our customer care team weekdays between 8 a.m. and 8 p.m. ET at 1-800-229-0575 or

Date modified: 2019-03-12