How to access email archives

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You can access all the system-generated email notifications sent to any user associated with your account. To do so, follow these steps:

1. Click on the View menu and select Email Archive.

2. You can filter the results using one or more of the provided fields, such as date range, email recipient, email type, subject line and policy (if you have multiple policies).

3. After selecting your desired filters, click on the Search button. 

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4. The search results will appear on the left of the screen and will include both the date of the email and its subject line.

5. To view the full email, click on the email link on the left of the screen. The complete email will appear on the right of the screen.

6. Depending on the notification, you can either print the email via the printer icon at the top right of the screen, or download a PDF of it via the link at the bottom of the screen.

Need help?

Speak to our customer care team weekdays between 8 a.m. and 8 p.m. ET at 1-866-716-7201 or support@edc.ca.