Export development Canada
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    Seize new opportunities to grow your customer base, increase revenue and generate more profits.

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How to access email archives

Credit insurance help & support

  1. Portfolio Credit Insurance
  2. Using the credit insurance platform
  3. Tracking and reporting
  4. How to access email archive

                       

Policy information
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    • Discretionary Credit Limit
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    • Policy documents
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    • Pay premium and fees
    • Declaring sales
    • Preventing and minimizing loss
  • Forms & Resources
  • What’s New

You can access all the system-generated email notifications sent to any user associated with your account. To do so, follow these steps:

1. Click on the View menu and select Email Archive.

2. You can filter the results using one or more of the provided fields, such as date range, email recipient, email type, subject line and policy (if you have multiple policies).

3. After selecting your desired filters, click on the Search button. 

How to amend a declaration 1

4. The search results will appear on the left of the screen and will include both the date of the email and its subject line.

5. To view the full email, click on the email link on the left of the screen. The complete email will appear on the right of the screen.

6. Depending on the notification, you can either print the email via the printer icon at the top right of the screen, or download a PDF of it via the link at the bottom of the screen.

Need help?

Speak to our customer care team at 1-800-229-0575 or support@edc.ca.

Date modified: 2019-03-12

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