How to view buyer reports

Credit insurance help & support


To access reports on your portfolio of buyers, follow these steps:

1. Click on the Reporting menu. 

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2. Five types of reports are available to you:

Turnaround time shows you the turnaround time for all kinds of applications. 

Acceptance rate shows you the acceptance rates for credit limit applications, credit increase applications, appeal applications or all applications. 

Level of cover shows the number of requests that were approved for the full amount or for a partial amount, or were declined.  This will also show you the level of cover on requested amounts. 

Portfolio breakdown shows your top 10 credit limits, a breakdown by credit limits, a breakdown by country, or a breakdown by country and credit limit. 

Activity reports show the daily activity of your account users, by week or by month. 

Data from any report can be exported as a PDF. To do this, click on the Export button at the top right of the screen.

Need help?

Speak to our customer care team weekdays between 8 a.m. and 8 p.m. ET at 1-800-229-0575 or

Date modified: 2019-03-12