Using My Alerts

Credit insurance help & support


My Alerts allow you to easily track, and action important tasks and notifications related to your policy.

Once you’ve logged in to the portal, you will see a red bell at the top of your screen, with a number indicating the number of notifications for your account. 

The My Alerts page

Click on the red bell to access the My Alerts. You can also access the page from the View menu.

On the My Alerts page, you will receive notifications for the following policy management tasks for all policies on you account:

  • Sales declarations for any policies that require them, as well as their due dates.
  • New policy offers, change requests, and renewal offers required your approval, with their due dates.
  • You’ll be notified when your policy renewal form is ready for submission, to ensure no lapse in coverage.

Each notification will indicate the policy that it applies to.

To begin actioning any of these tasks, click on the button associated with the task.

Tasks on the My Alerts page

TIP: You can set your user preferences to make the My Alerts page your default view when you log into the portal, to make sure you’re always up to date. 

Note for brokers: My Alerts will be available to you when using the insured view for a specific company.

Need help?

Speak to our customer care team weekdays between 8 a.m. and 8 p.m. ET at 1-800-229-0575 or

Date modified: 2019-09-16